Barnsley Interchange Site Information Fact Sheet
Barnsley's new £24 million transport interchange opened on Sunday 20 May 2007 after three years of development. A public pre opening event was held attended by councilors and civic dignitaries on Saturday 19 May to celebrate the arrival of the latest and most radical contribution to the towns Remaking Barnsley programme.
The Interchange is open daily between 04.30 hrs and 00.00 hrs, the coach waiting room is open 24 hours
The new Interchange facilities include:
- 22 bus stands, accommodating on average 7,028 departures per week or 30,455 bus departures each month.
- Footfall in Barnsley Interchange is around 5 million per annum
- Customer Survey satisfaction on cleanliness and customer services target is 85% with an average annual score of 95.2%
- Two coach stands, accommodating 95 contract stage carriage and excursion coaching departures per month
- State-of-the-art customer information systems,
- A travel information Centre open 0800 hrs - 1800 hrs Monday to Saturday, staffed by 6 dedicated staff.
- Customer Service Office staffed 24 hours each day
- 5 remote electronic help points through out the site
- Retail units
- Toilet, accessible toilet, and parent and child facilities comprising:
- Ladies x 18 cubicles (West and East Side)
- Gents x 11 cubicles (West and East Side)
- Disabled x 4 (2 West Side and 2 East Side)
- Baby change Room x 2 (West and East Side)
- Coach waiting room
- Beverage and snack vending
- A direct bridge link to Barnsley railway station.
- A park and ride facility with space for 80 cars.
Barnsley Interchange has been built by South Yorkshire Passenger Transport Executive (SYPTE) with financial support from the Department for Transport, Objective 1, Yorkshire Forward and Barnsley Metropolitan Borough Council.
The new interchange is not only a gateway to the town centre and a hub of all local public transport, but also a spectacular and innovative structure. Already it is being recognised as a world class building and has been considered for national and international architectural awards.
Within the interchange there are beautiful structural beams made from sustainable sourced timber and a vast glass east wall that, together with the innovative roofing material, ensures it will become a Yorkshire landmark. The roof is made of a highly translucent plastic which protects visitors from poor weather and from excessively strong sunlight while still ensuring that they have the feeling of being in the open air.
The interchange provides a modern environment staffed by two customer service managers, 1 contract service delivery manager, 13 customer services, and 14 cleaning staff who work shifts over a 24 hour period to ensure that Barnsley Interchange and its facilities are safe and clean, for all bus and rail passengers.
The Interchange connects the railway station directly with the town centre via a new link bridge. It has been designed to cater for the needs of all passengers with escalators, lifts and ramps.
The redeveloped Barnsley Interchange is a key part of the Remaking Barnsley initiative. This ultra-modern building provides the transport hub of the town for everyone who lives, works and travels through Barnsley.
Looking to the future, Barnsley's historical market town status is to be shortly enhanced with the 1249 Regeneration Partnership, which will deliver a new £235 million Markets Development. This new development will be located near to the new Barnsley Interchange, ensuring that these unique retail and transport initiatives can work together and complement each other as Barnsley continues to experience rapid regeneration and growth.
SYPTE is a member of the Travel South Yorkshire partnership - a group which has been set up to deliver high quality public transport networks across South Yorkshire and through our collective efforts Public Transport will become the competitive travel option.
The aim of Travel South Yorkshire is to encourage more people to use public transport across the county and ensure a high quality experience for all passengers.
The Interchange has been recognised as a provider of excellence through achievement of the following awards:
- Secure Car Park Award
- Secure Stations Award
- Charter Mark
- Roy Castle Clean Air Award
The Interchange management team and service delivery staff successfully engages with the local community, working in partnership with the local authority, South Yorkshire Police, voluntary, private and other public sector agencies in order to address issue of concern to the local community.
By way of illustration a few of the successful initiatives in which Barnsley Interchange has been involved include:
Membership of the Town Centre Executive team, working alongside South Yorkshire Police, local retailers such as the Alhambra centre and the local councils to combat crime and disorder within the Town Centre as well as working together on community events.
Working with the street pastors who frequently visit the Interchange in the evenings to speak to young people ensuring they return home safely. The Interchange facilitates the street pastor's work, providing a place of warmth and rest in which to counsel the young people with which they engage.
The Interchange, assisted by SYPTE's Travel Advice team, hosts school visits to many of the primary and secondary schools within the Barnsley area, which enables school children to become aware of travel opportunities to schools and businesses as well as showing them the wide range of facilities at the Interchange and understanding how to board a bus from the Interchange for their onwards travel.
As a consequence of its work and service to the wider community, above and beyond its public transportation remit, the Interchange team has received recognition and letters of commendation from the South Yorkshire Police; The Yorkshire Fire & Rescue service and the Yorkshire Ambulance Service.
Barnsley Interchange aims to be a valuable part of the community which it serves, and will continue to work alongside multi agency partners to provide high quality public transport facilities information and service which are relevant to and valued by the residents ofBarnsleyand the wider community of South Yorkshire.